Helpful context
Include the public TikTok URL, the tool page you used, and the result message shown by the site.
Message the team
How to prepare a support request
A complete description helps the team determine whether the issue involves the submitted address, the post type, or temporary service availability.
Include the link and tool page
Share the complete public URL and tell us whether you used the video, MP3, photo, story, slideshow, or Douyin page. Never send passwords, login details, or links to private posts.
Describe the displayed result
Copy the visible error message and mention which buttons or formats you expected. When possible, include your browser, device type, and the approximate time of the attempt.
Check that the post is public
Before contacting support, open the post in a private browser window. Deleted, private, age-limited, or region-restricted content may not return downloadable files.
Protect your personal information
Only provide the technical details needed for troubleshooting. SnapTik does not need your TikTok credentials, authentication codes, payment information, or identity documents to inspect a public link.